Do I need to have an account to order?

No, a guest may also place an order. But if you have an account with us, you can benefit from the following:

expedient checkout

See your order status and order history conveniently.

Get notifications about our latest releases and exclusive offers.

What if I forgot my password?

Click "Forgot password?" on the login screen to be taken to a page where you can generate a new password.

What if I typed the wrong email address?

To have your email address changed, kindly get in touch with us. Your name, address, and email can all be changed, but we are unable to alter your order.

Are there any exchange rates?

Our entire business is conducted in US dollars. Your order total will be determined using the daily exchange rate in effect on the date your card issuer executes the transaction if your credit card is based in a different currency.

What payment methods do you accept?

PayPal payments as well as all major credit cards (VISA, Mastercard, AMEX) are accepted by us. We do not accept cash on delivery, debit card payments, direct bank transfers, personal checks, or money orders.

How secure is my online order?

Your entire set of information is submitted into an SSL secure web page when making an online purchase using a credit card. The network of our credit card provider receives your information after it has been SSL-encrypted, and your card and transaction are then approved. We do not keep a copy of your credit card information on our systems.

How do I change or cancel my order?

Even after the customer receives an order confirmation or after the credit card has been authorized, we reserve the right to accept or deny the order, in whole or in part, at any time following receipt of the order. If the order is canceled after the credit card has already been authorized for the purchase, a credit will be given to the original form of payment.

Any cancellation made after an order has been placed will be subject to a cancellation fee of 30% of the Total Price regardless of the time the order has been placed (even if it is just a second later) as the merchant processor/credit card charges us a fee for cancellations.

Please be aware that after an order has been packed and dispatched, it cannot be canceled.