Política de envío

Thank you for shopping at myrosevivi.com  . Please read our shipping information below.

Please note: Due to shipping limitations, sales and purchases are only available for selected regions worldwide. Service is temporarily unavailable for other countries and territories.We do not ship to overseas territories, islands and outlying regions of European countries. We appreciate your understanding.

Orders will be processed within 1-10 business days after full payment is confirmed.
Processing time excludes weekends and public holidays. Custom‑made items may require extra production lead‑time before shipment.

1. SHIPPING INFORMATION

The countries that are currently supported, together with the delivery options and schedules, are listed below.

1.1 the United States

 

1.2 Canada

 

1.3 For the Rest Of The World

Delivery times are estimates and not guaranteed. Delays may occur due to customs clearance, peak shopping seasons, bad weather or other circumstances beyond our control.

2. NOTICE

• Taxes & Duties
  ‑ For orders shipping to Canada: Shipments originate from China. Import customs duties, GST/HST sales tax and any local clearance fees may be collected by Canadian customs upon delivery. All such import‑related charges are the sole responsibility of the buyer. We do not collect Canadian taxes or duties at checkout.

  ‑ For orders shipping to the United States: Shipments originate from China. Any import duties, customs fees or state sales tax are the responsibility of the buyer and may be charged upon receipt of the parcel. Taxes and duties are not included in item price or shipping cost.

  ‑ For all other eligible shipping countries: Any local import duties, VAT, sales tax or customs administration fees shall be borne entirely by the customer. These charges are not included in product price or shipping fees.

  We have no control over customs assessment rules. Tax‑related amounts vary by product value, category and local government regulations. Please check your local customs policy before placing your order.

• Shipping Address
  Please double‑check your shipping address when placing your order.
  We are not responsible for lost parcels caused by incorrect or incomplete addresses provided by customers. If the package is returned to us due to wrong address, buyer will cover reshipping expenses

3. ORDERS TRACKING

• Parcel Tracking
  Once your order ships, you will receive an email containing your tracking number for online tracking.
  If tracking status shows delivered but you have not received your parcel, please first contact your local postal service, then reach out to our customer service.                                                                                                                                            

• Lost or Damaged Packages
  If your parcel is lost in transit or arrives with obvious outerbox damage, please contact us via myrosevivi@gmail.com within 7 calendar days after delivery status update. Please provide your order number and relevant photos as supporting evidence.
  Claims submitted after this time-limit will not be accepted.

• Contact Us
  If you have any questions about shipping, please contact us at myrosevivi@gmail.com