if you're dissatisfied with the purchase. We provide refunds & exchanges service under the following conditions:
Our customers have 14 days from the time they receive the merchandise to request a refund or exchange (s). Your original mode of payment will be utilized to make refunds.
Please be aware that items marked "Final Sale" cannot be exchanged or returned.
Sale and promotional items aren't covered by this policy and are still eligible for returns and exchanges.
CANCELLATION
Before the manufacturing of the product, we accept order cancellations. You will receive a complete refund if the order is canceled during that period.
Once the product has already been delivered out, we will sadly be unable to cancel the order.
RETURN/EXCHANGE CONDITIONS
All products must be exchanged in their pristine condition with all tags remaining attached, without having been worn, washed, or altered.
Every item must be delivered in its original packaging.
Returning everything in one package is required.
We will pay the freight and customs fees for the return if the goods has quality issues. When sending the item, kindly specify the true worth of the item. The shipment will eventually be refused and destroyed if the declared value is too high, resulting in significant customs costs.
The same shipping service that was used for the first delivery must be used for return/exchange shipments.
Orders that were delivered to a country other than the one they were shipped to must be returned from that country in order for us to accept returns or exchanges.
Customized goods are non-returnable.
Unfortunately, returns and exchanges are not free of charge (import and shipping fees will be charged at your own expense).
All defective goods may be returned.
Customized items cannot be accepted for return if there are no issues with the quality. We will treat each customized product attentively, and ask consumers to confirm their requests.
We retain the right not to accept any return/exchange if the product shows indications of wear or has been used or altered from its original condition.
If we decide to refuse your refund or exchange, we will let you know. You can then decide whether to have the item sent back to you at your own.
HOW TO RETURN AN ITEM OR AN ENTIRE ORDER?
Step 1: To begin the return procedure, please get in touch with our customer care staff and provide the following details:
Invoice number
Proof of purchase
Images or videos of the defective product
Step 2: Place the merchandise in its original packing along with your receipt.
Step 3: Fill out all three copies of the Returns Pro-Forma Invoice Form. All copies should be placed in the clear envelope, which you should then attach to the package without closing. Please complete all 3 copies of these documents as they are necessary for customs.
Step 4: Give the package to the courier, who should then securely seal it after inspecting the return cargo.
REFUND
Your refund will be applied to the original payment method in the event of a return. Thestron will not reimburse shipping fees.
Please allow 7 to 14 business days (depending on the time of year) for us to handle your return after it arrives. The shipment will be shipped back to you at your expense in the event that your return does not adhere to the mentioned requirements. You will get a confirmation email after your return has been acknowledged and your money refunded.
We're here to assist you via
Message me at support@thestron.com
Our goal is to reply to your inquiries within 24 hours.
Hours for customer care chat: Monday through Friday, 8am to 18pm EST.
Now available in English.
The cost of shipping should be borne by the consumer if the return is their fault. The particular charge should be determined on the express business you choose.
If owing to our reasons, the items received are damaged or not accurate, and the consumer is not obligated to spend the shipping price for this reason.
Return Policy
Thank you for shopping with us. Please read our refund and return policy carefully.
Return Eligibility
‑ Return requests must be submitted within 30 calendar days after you receive the goods. The 30‑day period excludes weekends and public holidays.
‑ Items must be unused, undamaged and returned in original packaging.
‑ Custom‑made products cannot be returned or exchanged unless quality defects are confirmed.
‑ Final‑sale clearance items are non‑returnable, non‑cancellable and non‑refundable.
Return Process
If you meet return conditions, please contact our customer service at myrosevivi@gmail.com with your order number and related photos.
We will reply and guide you through the return procedure.
‑ For quality‑defective items: We will arrange corresponding solutions such as refund or reshipment after verification.
‑ For non‑quality‑related returns: Buyer shall bear all international return shipping costs. Original shipping fees are non‑refundable.
Please note: Return shipments need to be sent back to China. International return shipping fees, customs fees incurred during return are at the buyer’s expense.
Refund Processing
After we receive and inspect your returned goods, refunds will be processed within 3‑7 business days.
Refunds will go back to your original payment method. Actual arrival time depends on your bank’s processing speed.
Partial Refund
Partial refund may be offered under certain circumstances, which will be confirmed through communication between both parties.
Contact Us
If you have any questions about returns and refunds, please reach us via myrosevivi@gmail.com
Cancellation Policy
Thank you for your purchase. Please review our order cancellation rules.
‑ You may submit a cancellation request via myrosevivi@gmail.com before your order is shipped out.
‑ Once the order has been dispatched, cancellation is no longer available.
‑ Custom‑made orders: Cancellation is only acceptable within 24 hours after payment. Once production has started, order cannot be cancelled.
‑ Final‑sale clearance items: Orders cannot be cancelled after payment, no cancellation service is provided.
If cancellation is approved before shipment, full refund will be processed within 3‑7 business days to your original payment account.
Please note: Once goods are shipped, if you no longer want the goods, you will need to follow our Return & Refund Policy instead of cancellation.
We're here to assist you via
Message me at myrosevivi@gmail.com
Our goal is to reply to your inquiries within 24 hours.
Now available in English.
